Personal training · London WHEN ONE DAY BECOMES DAY ONE.

Terms of Sale

Last updated: 28 October 2026.

These terms apply when you buy a coaching package or training programme from DAYONEFITNESS through this website. Please read them before you buy. Nothing in these terms affects your legal rights as a consumer.

1. Who we are

DAYONEFITNESS LTD is a company registered in England and Wales (company number 17227252). You can contact us at LucaMelotti@Day1fitness.net or on 07490 040782.

2. What we sell

• Coaching packages are services: personalised coaching delivered online and/or in person, as described on the product.
• Training programmes are digital content: structured programmes delivered to you electronically, as described on the product.

The description, price and what is included are shown on each product before you buy. If anything is unclear, please contact us before purchasing.

3. Health and suitability

Before coaching starts, we will ask you to complete a health and lifestyle questionnaire. You agree to answer it honestly and to tell us promptly about any change in your health, injuries or medication. Where appropriate, we may ask you to get clearance from a doctor or other qualified healthcare professional before starting. Training programmes are general and self-guided, so check with a qualified health professional if you are unsure whether a programme is suitable for you. If we reasonably believe a service is not safe or suitable for you, we may decline or pause it, and we will refund any amount paid for coaching or content you have not received. Our services are not medical advice; please also read our Disclaimer.

4. Prices and payment

Prices are shown in pounds sterling (GBP), and the price shown at checkout is the total you pay.

• How payments work: when you click “Buy now”, you are taken to a secure checkout page run by Stripe, our payment provider. You can pay by debit or credit card, and by Apple Pay or Google Pay where your device supports them.
• Your card details: these are entered on Stripe’s checkout and processed by Stripe. We never see or store your full card details.
• Receipts: Stripe emails you a receipt as soon as your payment is confirmed. Please keep it as your proof of purchase.
• Recurring payments: where a product is billed on a recurring basis (for example monthly coaching), you are charged in advance at the start of each billing period, on the same date each period, until you cancel. You can stop future payments at any time by emailing us before your next renewal date; this does not affect a billing period that has already started.
• Failed payments: if a recurring payment fails, Stripe may retry it. We may pause coaching until payment is received.
• Refunds: where a refund is due under these terms, it is paid back to the payment method you used.

5. Your order

Our contract with you is formed when your payment is confirmed and Stripe sends your receipt. For coaching, we will then contact you by email with next steps. We may decline an order, for example if a product is no longer available or not suitable for you, in which case we will refund you in full.

6. Delivery

Coaching starts on a date agreed with you after you have completed the health and lifestyle questionnaire. Training programmes are digital downloads: straight after payment you are taken to a download page where you can save your programme (PDF). If you have any problem accessing it, email us and we will send it to you. If we are delayed for reasons outside our control, we will let you know and do what we reasonably can to limit the delay.

7. Your responsibilities

You agree to give us accurate information, to follow the guidance provided, to exercise within your own limits, and to stop and seek medical advice if you experience pain or concerning symptoms. Results depend on many factors and are not guaranteed.

8. Use of our programmes

Programmes and materials are for your personal use only. You may not copy, share, resell or publish them without our written permission.

9. Complaints

If you are unhappy with anything, please email LucaMelotti@Day1fitness.net and we will do our best to put things right.

10. Law

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring proceedings in your home courts.

11. Changes to these terms

We may update these terms from time to time. The terms that apply to your purchase are the ones shown on this page when you bought.

Disclaimer

The information provided by DAYONEFITNESS LTD on this website, through its content, communications or training materials, is for general educational and informational purposes only. It is not medical advice, diagnosis or treatment, and it is not a substitute for advice from a qualified healthcare professional.

All exercise and physical activity involve inherent risks, including the risk of injury, illness or, in rare cases, serious harm. Individuals differ and may respond differently to exercise, nutrition and lifestyle recommendations. You are responsible for working within your own limits, using appropriate equipment and taking reasonable precautions for your safety. Consult a qualified healthcare professional before beginning a new exercise programme, particularly if you have a medical condition, injury, symptoms, or any concern about whether an activity is suitable for you.

DAYONEFITNESS LTD is a fitness and personal-training business, not a medical practice. Unless expressly stated otherwise, its staff and contractors are not acting as doctors, registered dietitians or other healthcare practitioners and do not diagnose, treat or manage medical conditions. Any nutrition-related information is general in nature and should not be treated as individualised medical nutrition therapy.

Never disregard professional medical advice or delay seeking it because of information found on this website. Stop exercising and seek appropriate medical attention if you experience concerning symptoms, including chest pain, fainting, severe shortness of breath or sudden or severe pain.

Any training, exercise, nutrition or lifestyle information is provided without a guarantee of particular results. Outcomes vary according to individual circumstances, consistency, health, experience and other factors. You remain responsible for decisions you make based on the information provided.

To the fullest extent permitted by applicable law, DAYONEFITNESS LTD excludes liability for losses arising from reliance on general information on this website or from its use or misuse. Nothing in this disclaimer excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any non-excludable statutory rights. This disclaimer does not replace any separate agreement, screening process or safety instructions that apply to a personal-training service.

By using this website, you acknowledge that its content is general information and that you are responsible for seeking professional advice where appropriate.

Last updated: 9 October 2026.

Privacy Policy

Last updated: 10 October 2026.

This Privacy Policy explains how DAYONEFITNESS LTD (“DAYONEFITNESS”, “we”, “us” or “our”) collects and uses personal information when you visit our website, contact us or use our services. We aim to handle personal information lawfully, fairly and transparently, in accordance with applicable data-protection law, including the UK GDPR and Data Protection Act 2018 and, where applicable, other privacy laws such as the EU GDPR.

1. Who we are and how to contact us

DAYONEFITNESS LTD is the organisation responsible for the personal information described in this policy, except where another organisation independently determines how it uses information. For privacy enquiries or to exercise your rights, contact us at LucaMelotti@Day1fitness.net.

2. Information we may collect

• Contact and enquiry information: your name, email address, telephone number and the information you choose to include when you contact us by email or through a website form.
• Client and service information: appointment details, training preferences, goals, communications, payment or invoicing records and information reasonably needed to provide and administer a service.
• Health information: if you choose to provide information about injuries, medical conditions or other health matters for fitness screening or coaching, this may be special-category personal data under applicable data-protection law. We will only request or use it where necessary and where an appropriate legal condition applies. Do not send sensitive medical information through a general enquiry form unless we have explained how it will be handled.
• Technical information: our website host and service providers may process technical information such as IP address, browser/device information, access times and server logs for website delivery, security and troubleshooting.
• Website preferences: information stored by cookies or similar technologies, if these are used. See the Cookies section below.

3. How we collect information

We collect information directly from you when you contact us, enquire about or purchase services, communicate with us, or voluntarily provide information during onboarding or coaching. Some technical information may be generated automatically when you visit the website by the hosting provider or other technologies used to operate the site.

4. Why we use information and our lawful bases

Depending on the circumstances, we use personal information to:

• respond to enquiries and provide information you request;
• take steps at your request before entering into a contract, and provide, schedule and administer services you purchase;
• maintain client records, handle payments and invoices, and meet legal or accounting obligations;
• protect the website, prevent misuse, resolve technical problems and establish or defend legal claims;
• send service-related communications and, where legally permitted, marketing communications. You can opt out of marketing at any time.

Our lawful basis may be taking steps before a contract or performing a contract, compliance with a legal obligation, legitimate interests (such as responding to business enquiries and securing our website), or consent where required. Where we process health information, we will also identify and meet an applicable special-category condition, such as explicit consent where appropriate. You may withdraw consent at any time; this does not affect processing already carried out lawfully.

5. Contact form and email

Information submitted through a contact form or sent by email is used to respond to your enquiry and, where relevant, to discuss or provide our services. Messages may be stored in our email account, website systems or the systems of our email and hosting providers; therefore, we do not promise that information is never stored on a system. If you become a client, relevant information may be retained for service administration, safety, record-keeping and legal purposes.

6. Health and fitness information

Health information is treated with additional care. We will seek a suitable legal basis and, where required, your explicit consent before processing it. We use it only for specified purposes such as fitness screening, adapting exercise appropriately, delivering the service you requested, and managing relevant safety considerations. You can withdraw consent, but we may be unable to safely provide some services without information that is reasonably necessary. We do not sell personal information.

7. Who may receive information

We may share the minimum information reasonably necessary with trusted service providers that help operate our business, such as website hosting and maintenance providers, business email providers, scheduling tools, payment processors, client-management systems, professional advisers and insurers. These providers may process information on our behalf under appropriate arrangements. We may also disclose information where required by law, to protect rights or safety, or in connection with a legal claim or business restructuring. We do not sell personal information to advertisers.

Enquiries submitted through the website form are processed by a third-party form service (Web3Forms) so that they can be delivered to us by email.

Online payments are processed by Stripe. When you buy through our website, you enter your payment details on Stripe’s secure checkout; we receive your name, email address, what you bought and payment confirmation, but not your full card details. Stripe processes your information in line with its own privacy policy.

The website currently loads fonts from Google Fonts. When your browser requests these font files, Google may receive technical information such as your IP address and browser request data. Please review Google’s own privacy information for details of its processing. If we add analytics, embedded media, booking tools or other third-party services, this policy should be updated to describe the actual services and data flows.

8. International transfers

Some service providers may process information outside the United Kingdom. Where a restricted international transfer is made, we will take steps required by applicable law, which may include relying on an adequacy regulation or putting appropriate safeguards in place. The exact safeguards depend on the providers and locations actually used by the business.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, providing services, maintaining business records, meeting legal/accounting requirements and dealing with disputes. Retention periods vary according to the type of information and the circumstances. When information is no longer needed, we will delete it or securely anonymise it where appropriate, subject to any legal retention requirements.

10. Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration or disclosure. No method of internet transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.

11. Cookies and similar technologies

Essential technologies may be used to make the website operate and remain secure. If non-essential analytics, advertising or tracking cookies are introduced, we will provide appropriate information and obtain consent where required by applicable law before using them. You can also manage cookies through your browser settings, although blocking some technologies may affect website functionality.

12. Your privacy rights

Depending on the applicable law and circumstances, you may have the right to request access to your personal information, correct inaccurate information, request erasure, restrict or object to certain processing, receive certain information in a portable format, and withdraw consent where processing relies on consent. These rights are subject to legal conditions and exceptions. To make a request, email LucaMelotti@Day1fitness.net. We may need to verify your identity before responding.

Under UK data-protection law, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk. If another privacy law applies to you, you may also have the right to complain to your local data-protection authority.

13. Children

This website is not designed to collect personal information from children. We do not knowingly collect information from children without appropriate involvement or authorisation from a parent or guardian where required by law. If you believe a child has provided personal information improperly, contact us so that we can review and address the matter.

14. Links to other websites

Our website may link to third-party websites. We are not responsible for their privacy practices or content. Review the privacy policy of any third-party website you visit.

15. Changes to this policy

We may update this policy to reflect changes to our services, website, providers or legal obligations. The revised version will be published on this page with an updated date.